Ordering and Payments
Well, that should be easy. If not, let us know 😉.
– First you add your items to your cart. When you’re done shopping, you proceed to checkout.
– Your checkout includes 4 sections. 1. Information / 2. Shipping / 3. Payment / 4. Review.
In section 1. ‘Information’, you enter all necessary info (like contact info, shipping address etc.) After choosing your preferred shipping method in section 2. ‘Shipping’, you continue to section 3. ‘Payment’, and choose your preferred payment method. Last but not least, you review your order, and complete your purchase by making your payment.
You’ve got the possibility to redeem your giftcard through all steps of the checkout by entering your giftcard or discount code, until you’ve completed your order by making the payment.
Tip: You don’t have an account yet? Don’t worry, you can save your info and create an account during the check out process in section 1.
At the moment we offer the following different payment options: iDeal, PayPal, Creditcard, Klarna, Bancontact.
Within 2 days after you’ve received your order confirmation from us, you’ll receive an email from Klarna with payment instructions. Then, you’ve got 14 days to make your payment with a credit- or debitcard, without any additional costs being charged.
If your payment failed after you went through the payment procedure you’ll get a notification. There are a few things you can try like deleting your cookies and cache data, using a different browser or using a different payment method. Still no luck? Please contact our customer services: email@example.com
Is the purchase amount shown on your bank statement, however the order still seems to have failed? Contact our customer services as soon as possible by sending an email with the screenshot of the payment so that we can start processing your order.
In the email you received containing the order confirmation you will find your invoice. If you can’t find the invoice in your account nor the confirmation email please contact our customer service via firstname.lastname@example.org so we can (re)send it to you.
Within 14 working days after we received your return we will refund your money using the same payment method you used to pay the order with.
Yes, all prices shown on our website include VAT.
VAT or Value Added Tax, are the taxes paid on top of the value from sales of products or services. Both customers inside and outside the EU pay VAT on their purchases. If you purchase from within the EU the VAT is included in the price of our products. If you purchase from outside of the EU, it will be paid in the form of import duties.
Yes, we do. We cover all regions mentioned below. Shipping costs vary per country. You find a full break down below. We don’t ship to your country yet? Please let us know (email@example.com) so we know you’re waiting for us 😊 Please note that depending on your order and country, you may be liable to pay local taxes and duties on receipt of your order, for which NonoCo. cannot accept liability.
For Benelux orders, all orders done before 23.45 on weekdays, or before 20.00 in weekends, will be shipped the next working day. Expected delivery time is between 1-3 days.
During peak sale periods and peak holiday seasons orders may be delayed.
Once your order is dispatched you will receive an email with your tracking number. You can track your order by clicking on the link provided in your tracking email.
If your items arrive broken or damaged, please email us a photograph, within 14 days after receiving your order, at firstname.lastname@example.org and we will determine the level of damage and credit or replace the item accordingly. Please do not dispose of the damaged product/s until we have replied to you and determined what action will be taken.
Unfortunately it is not possible for us to accept returns on items that may have triggered an allergic reaction. It is the customers responsibility to be aware of any sensitivities or allergies they may have.
Your parcel will be left with a neighbor. If no one will accept your parcel after 4 delivery attempts it will be returned to Efulfilment in Almere You will be responsible for the extra shipping costs to receive your parcel again.
If for any reason you do enter the wrong address, this can delay the package by up to 4 weeks but the postal carrier will eventually return the package to us. YOUBYOU will cover the return fee from the postal carrier, but we will require you to cover the costs to resend this out to you. Once payment for the postage has been received, your package will be despatched again to you.
If your package has been ‘stuck in transit’ for longer than expected please let us know so we can lodge a ‘missing package investigation’ with the postal carrier. Every missing package will be assigned a unique case number by the postal carrier and can take up to 2-4 weeks to locate.
If the package was delayed due to an incorrect or incomplete address, the item should be returned to us. To have this package resent to the correct address, there will be a shipping fee that will be charged to the customer.
We are sorry you did not like your purchase at YOUBYOU. But don’t worry, we’re here to help. Please return your item(s) – unopened and unused, within the European Consumer Guidelines – within 14 days after receiving your purchase, and you will be refunded in full to your original form of payment.
When returning your products we’d love you to give us a heads up via email@example.com mentioning your #ordernumber in the subject line. We advise using the box your YOUBYOU order was delivered in.
Please send to:
1324 KW Almere
You have the right to revoke the agreement within a period of 14 days without giving reasons.
The withdrawal period shall expire 14 days after the day on which you or a third party appointed by you, other than the transporting party, receives physical possession of the goods. In order to exercise the right of withdrawal, you must inform us by an unequivocal statement (e.g. in writing, by post, or e-mail) that you withdraw from the contract. For this purpose, you may use our return form, but you are not obliged to do so. You may also use the European model form for right of withdrawal, but same goes for this one: you are not obliged to do so. Hygiene products like cosmetics of which the sealing has been broken after delivery cannot be returned.
In order to comply with the withdrawal period, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of the withdrawal
If you revoke the contract, you will receive back from us all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a method of delivery other than the cheapest standard delivery offered by us) as quickly as possible and in any event no later than 14 days after we have been informed of your decision to revoke the contract. If you only return a part of your order, the cost of delivery will not be refunded. We will refund you by the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged any costs for such a refund. We may wait to refund you until we have received the goods back, or you have demonstrated that you have returned the goods, whichever comes first.
You must return or hand over the goods to us immediately, but in any event no later than 14 days from the day on which you have notified us of your decision to withdraw from the contract. You will be on time if you return the goods before the period of 14 days has expired.
The direct costs of returning the goods will be at your expense.
Our return address
1017 ZM Amsterdam
You shall only be liable for any loss of value of the goods resulting from the use of the goods which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
First of all, we’re so sorry to hear that, and we hope we can do something to make it up to you. In case you’ve got a complaint about or products or our service, feel free to let us know by sending an email to firstname.lastname@example.org. You’ll receive a substansive response from us within 14 days after receiving your complaint. In case you do not agree with the proposed solution, or we cannot get to an agreement together, feel free to hand over your complaint to the Disputes Committee Thuiswinkel, Postbus 90600, 2509 LP te Den Haag (www.sgc.nl). You can also hand over your complaint to the Disputes Committee via European ODR Platform.